SentriLock Consumer Complaints All Reviews

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SentriLock Reviews

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  • Equipment Failures

    I purchased 8 new Sentrilock lockboxes approx. 120 days ago. Two have been stolen, with the shackle cut off. Two have had repeated errors, preventing the homes from being sold, and requiring constant firmware updates. Two were completely faulty, and had to be switched out after a few trouble tickets. Only two have worked, so far. (Knock on wood.) I have had agents unable to get into homes to show them, and it has cost me a lot of money in stolen boxes, as well as lost income from sales that never stood a chance to be made---as no one could access the boxes. I'm so frustrated. I intend... More...
    (Real Estate, Brokers, Mortgages)
    claireg4711's Picture   claireg4711    1 Comments   Comments
  • Extremely Poor Experience

    My experience with SentriLock has been frustrating, cumbersome, and thus far, a complete waste of time. I am the IT manager for 11 offices of a real estate firm on the coast. Over the past few months, we have been trying to troubleshoot a problem with a card reader, provided by SentriLock, in our main office. One of our agents uses his SentriLock card at multiple offices. It works fine at all of the remote offices but not here at the main. We first called the SentirLock customer service line a few months ago. The agent was on the line first and informed the SentriLock tech that... More...
    (Real Estate, Brokers, Mortgages)
    SCRIT's Picture   SCRIT    0 Comments   Comments


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